Complete vs incomplete registrations

Participants register for your conference on Conference Central via a 2-step process. In the first step, they provide all the registration information you request, such as their name, institution name, talk title, etc. In the second step, they pay for the registration. This second step can be completed days after the first step, e.g. if they forward the payment link to the finance department of their institution for payment, or if they make a bank transfer.

Registrations where the first step is done, but the second step (payment) is not yet done, we call "incomplete registrations".

From experience, roughly half of these incomplete registrations will eventually be paid and completed. (In some cases, people start the registration process twice, and then only pay one of the two registrations. In some cases, people start registering but then change their minds.)

Conference participants can start the registration process (step 1) up to the date that registration closes, which you specify. After that date, conference participants can still pay to complete their registrations that they started previously. This means a few incomplete registrations will be completed after registration closes. In order for you to have an overview of the incomplete registrations which are still pending, we provide this information to you in the conference dashboard.

1. Log into your account
   
2. Click on "Conferences I organize"
   
3. In the table "My Conferences", click on the row corresponding to the conference you want to work on.
   
4. This is your conference dashboard. Scroll down to the section "Registrations" and you'll see a list of people who have completed their registration for your conference, including the amount they paid for the registration.
   
5. Further down is a link "See a list of incomplete registrations here". Click on it.
   
6. You will now see a list of incomplete registrations for your conference.